Honored recipient of
by the Executive Director
Building trust through transparency and responsiveness
In line with the Core Humanitarian Standard (CHS), AID is committed to ensuring that people affected by our work can provide feedback and lodge complaints safely and confidently. Commitment 5 of the CHS, which emphasizes the importance of listening and responding, continues to challenge many organizations. AID’s FCRM has been developed to bridge this accountability gap by providing a clear, accessible system for communities, staff, and partners. It outlines processes for receiving, documenting, and addressing feedback and complaints to improve program quality, strengthen transparency, and sustain trust between AID and the communities we serve.
Reach out Safely
AID encourages staff, partners, and community members to share feedback, suggestions, and concerns - as well as report any form of misconduct, fraud, exploitation, abuse, or policy violation - through secure and confidential channels. All submissions are handled with sensitivity, ensuring protection from retaliation and respect for privacy. Reports and feedback can be shared with designated FCRM focal points, via dedicated email and phone lines, or in person during community engagement activities. Every case is reviewed objectively, and appropriate action is taken in line with AID’s accountability and safeguarding policies.
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